KC Stadium Ticket Office Hotline: 01482 505600
What is Your Tigers Card?
Your Tigers Card (Season Card, Corporate Members’ Card, and other versions of cards issued by Hull City) does three things for you:
1. It gives you access to the KC Stadium, so make sure you keep it safe and bring it to every game.
2. It allows you to earn loyalty points - every point is worth 1p to you and will be credited to your account.
a. Tigers TeamCard loyalty points replace the previous retail discounts we gave, with Season Card and Corporate Members receiving the same value & percentage in loyalty points as they did with the previous discount scheme from Tiger Leisure stores and tigerleisure.com. Points earned on purchases from tigerleisure.com will be added in late August once our systems are fully integrated. From that point on you will receive them almost immediately upon purchase.
Make sure to have your TigersCard with you when purchasing from Tiger Leisure or tigerleisure.com.
b. You can earn extra Tigers TeamCard loyalty points when shopping online at teamcard.co.uk. By registering your Season Card at teamcard.co.uk you can not only take advantage of great offers from hundreds of our selected partners, such as EasyJet, iTunes, PLAY.com, but in doing so you will earn more valuable loyalty points that will lessen the cost of following Hull City and could give you access to ‘money can’t buy’ opportunities with the Tigers.
Later on in the year we hope to have local retailers on board with our TeamCard loyalty scheme, and you will be able to earn points shopping locally, too.
3. It's what you use in store and online to redeem your points against Tigers merchandise, Season Card purchases, selected hospitality events, ‘money can’t buy’ offers, and more. The functionality to redeem points will become live in late August, but you can start earning today.
Q. What happens when I get to the turnstiles?
A. Wait for the fan in front to pass through the turnstile. When the turnstile is clear hold your card with the barcode facing upwards under the barcode reader. (NOTE: DO NOT INSERT THE CARD – JUST HLD IT UNDER THE SCANNER). When the green tick appears on the screen, walk through the turnstile as normal. If there is a problem with your card, the screen will tell you why and what to do about it.
Q. I have purchased a concessionary priced Season Card. Should I carry proof of age?
A. Yes. The turnstile will indicate to the staff inside that a concession is coming through. They will be able to ask for proof of age at any time.
Q. What if I lose my Season Card?
A. Contact the Ticket Office no later than the working day prior the next match. A new Season Card will be printed and waiting for you to collect at the stadium before the next match. You should bring along personal identification. The charge for replacement Season Cards is £10 for adults, and £5 for concessions.
Q. It’s the day of the match, and I can’t find my Season Card?
A. Visit the Ticket Office in person as soon as you can, and bring personal identification with you. Your card will firstly be checked to see if it has been used, suspended for that match, and you will be issued with a match ticket. We will do this for you for up to three matches per season, but reserve the right to decline entry and charge for a replacement Season Card.
Q. My card is faulty what do I do?
A. Please speak to the nearest steward who will be able to assist you or alternatively visit the box office.
Q. Will cup tickets I purchase be loaded onto my Season Ticket card?
A. Not to begin with, but we intend to give you the facility to load cup games onto your card at some point in the future.
Q. Will I be able to gain re-admittance on my Season Ticket card?
A. No. Once you are inside the stadium you will not be able to gain re-admittance.
Q. How do I redeem points?
A. From late August you will be able to use your card in store and online to redeem your points against Tigers merchandise, Season Card purchases, selected hospitality events, ‘money can’t buy’ offers, and more. You can redeem points online or in store. Visit tigerleisure.com to view our merchandise.
Q. I have problems logging on to/registering with tigerleisure.com.
Please contact firstname.lastname@example.org and we will be pleased to help you.
Q. Further queries about your card?
A. For ticketing issues, please call the Ticket Office on 01482 505 600 between 9am & 5pm Monday – Friday and 9am – noon on Saturdays.
For Tiger Leisure and tigerleisure.com issues, please email email@example.com.
Get registered with TeamCard and Earn Extra Points to Spend at Hull City
We've teamed up with loyalty experts TeamCard so that your Tigers Card earns you points when you shop. Use your card at our Tiger Leisure retail outlets, online at tigerleisure.com, and with 100's of online retail partners, when you shop at www.teamcard.co.uk.
You'll earn points each time you spend which can be redeemed against Tigers merchandise, your next Season Card, selected hospitality events, ‘money can’t buy’ offers and more.
Each point is worth 1p - so collect 1,000 points and get £10 to spend with the Tigers. Or you can save your points all season and reduce the cost of your next Season Card.
Once you're registered your card, you'll be able to view all the purchases you've made, check your points balance and change your personal details. You'll also be able to enter exclusive competitions and have access to discounts and vouchers offer by TeamCard retail partners.
Visit www.teamcard.co.uk and take a look today.
Plus, we plan to bring a range of local retailers on board during the season. That means that you will be able to spend in local retail outlets and still earn points. Keep an eye out for more details.
HULL CITY TIGERS: TERMS AND CONDITIONS RELATING TO THE SALE OF TICKETS
"the Club" means Hull City Tigers.
"the Stadium" means the KC Stadium, West Park, Hull, HU3 6HU.
"Ground Regulations" means those regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Stadium (copies of which are available on request).
"Match" means any League, FA Cup or Football League Cup football match in which the Club participates and that takes place at the Stadium during the Season.
"Home Match Ticket" means either a Season Ticket or a Match Day Ticket.
"Season Card" means the card which allows entry into the Stadium for all home League games of the Club for the Season.
"Season" means the football season for which the Season Ticket is valid.
"Holder" means the registered owner of the Season Ticket.
"Match Day Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a specified Match.
"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.
"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, the Football Association Premier League, and The Football League; the Ground Regulations; and the Conditions of Issue.
"Official Communication Channels" means the Club's official web-site (www.hullcitytigers.com), matchday programme, and the Stadium Ticket office (tel. no. 01482 505600).
"SMC" means Stadium Management Company Limited, the company which manages and operates the Stadium including the Stadium's Ticket Office.
The issue of a Home Match Ticket and subsequent access to the Stadium is subject to the Terms & Conditions of Entry.
Home Match Tickets are for the use of supporters of the Club only. By purchasing a Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
Admission to the Stadium
A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion.
You shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it, unless you possess the necessary Press Accreditation Pass.
Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.
Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials.
You shall not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature.
Children aged 10 and under must be accompanied by a responsible person aged 16 or over.
Restrictions apply in the family areas of the Stadium regarding the number of persons aged 16 and over accompanying children aged 15 and under - please refer to the Stadium Ticket Office for precise details.
The Club reserves the right to refuse admission to, or eject from, the Stadium any person who fails to comply with the Terms & Conditions of Entry.
Use of Home Match Ticket
Use of the Home Match Ticket constitutes acceptance of the Terms & Conditions of Entry.
The Home Match Ticket is issued for your sole use and you shall not re-sell, assign or transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Club.
The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law.
The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.
Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Stadium in respect of a particular Match and/or the cancellation and withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters.
Changes to Dates, Refunds & Exchanges
No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever.
In the event of the postponement or abandonment of a Match, the Club will have no further liability whatsoever to any indirect or consequential loss or damage, loss of enjoyment or travel costs.
Lost or Stolen Home Match Tickets
In order to gain admission to the Stadium the Home Match Ticket must be presented in its entirety at the Match. The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.
Cancellation & Withdrawal of Home Match Ticket
Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:
* smoking in designated non-smoking areas;
* persistent standing in seated areas whilst the Match is in progress;
* unauthorised sale or transfer (save as permitted) of this Home Match Ticket to any person;
* deliberate misuse of the Home Match Ticket;
* persistent swearing during the Match;
* the throwing of any object within the Stadium without lawful authority or excuse;
* the chanting of anything of an indecent or racist nature;
* the supply of any misleading or incorrect information in any application;
* any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Season Card.
In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from applying for any future Match or Season Card(s) at its discretion.
The following section sets out the terms and conditions relating to Season Cards and Holders which apply in addition to the Home Match Ticket terms and conditions noted above.
For the avoidance of doubt no cup matches or play-off matches are included with the Season Card - these must be purchased on a match by match basis. Holders will be entitled priority purchase of cup and play-off tickets as announced.
Renewal notices will be sent through the post to all Holders to their current registered postal address as logged on the Club's database. It is the responsibility of the supporter to advise the Club or the Stadium's Ticket Office of any change in personal details.
If payment is not received by the notified date all seat(s) will be re-allocated without further communication to the Holder.
The dates of all matches being played at the Stadium are subject to revision and supporters should make themselves aware of any changes to fixtures by using/ accessing the Club's Official Communication Channels.
The Season Card remains the property of the Club at all times.
Holders should check prior to the commencement of the Season that the details on their Season Card are correct.
Season Cards are non-transferable and are only valid when used by the Holder.
The fraudulent use of a concession Season Card by a non qualifying person will result in the Holder losing their Season Ticket for the remainder of the Season without refund.
In the event that a Holder arrives at the Stadium without their Season Ticket then access can be gained to the Match through the following procedure. The Holder identifies themself at the Stadium's Ticket Office, a Match Day Ticket is printed for the Holder's seat for which the Holder must pay in full at the applicable Match Day Ticket rate, subsequent to the Match the Holder returns to the Stadium Ticket Office with their Season Ticket and Match Day Ticket stub and a full refund for the Match Day Ticket will be provided.
If the Season Ticket is lost or stolen then written confirmation should be supplied to the Stadium Ticket Office together a police report number (if applicable) for the stolen pass books. A non-refundable administration fee of £25.00 is payable before a new Season Ticket is issued. It may not be possible to issue a replacement Season Ticket on the day of a Match.
Although the Season Card is for a particular seat, the Club reserves the right in its ultimate discretion to relocate the Holder on a temporary basis to an alternative seat in another part of the Stadium in the following circumstances:
* When part of the Stadium is closed for repairs, maintenance or redevelopment
* When it is deemed desirable by the Club or the police to re-allocate a seat in the interests of crowd control/ safety.
* When the Club is required to re-allocate seats by any FIFA, UEFA, the Football Association, the Football Association Premier League, or the Football League instructions.
In all instances the Club will endeavour to offer an alternative seat as close as possible to the Holder's seat. Further, the Club will use its best endeavours to publicise any re-allocation of seats through the Club's Official Communication Channels.
If Holders are arrested or demonstrate anti social behaviour within the Stadium or in any other football match any where in the World, or if they are ejected from the Stadium, for any offence they will immediately surrender their Season Card on demand to a Club official or police officer.
The Club reserves the right to suspend or withdraw Season Card benefits without notice or reimbursement if Holders are in breach of the Terms and Conditions set out herewith. No refund can be claimed by Holders for any unused matches.
The Club reserves the right to put on general sale any seats for cup and play-off games that are unclaimed by Holders by the notified date as specified by the Club through its Official Communication Channels. No refund can be claimed by the holder for any unclaimed cup and play-off Matches.
Discounted Season Cards are available for children aged 10 & under and young persons aged 16 -22. Supporters are advised to always carry proof of age on entry to the Stadium as a Holder of a discounted Season Ticket.
MATCH DAY TICKETS
The following sections sets out the terms and conditions relating to Match Day Tickets which apply in addition to the Home Match Ticket terms and conditions noted above.
Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Match DayTicket in any subsequent Match or season.
If more than one Match Day Ticket is issued to you, one Match Day Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Match Day Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will apply to the Guest as if he were the original purchaser of the Match Day Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Match Day Ticket then you may transfer that Match Day Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Match Day Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Match Day Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will apply to the transferee as if he were the original purchaser of the Match Day Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.
In the event of the postponement of a Match (including the abandonment of a Match before kick-off), you will be entitled to receive a full refund or receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. In the event that the Match is abandoned after kick-off you will be entitled to purchase a Match Day Ticket at a discount of up to 50% for the re-arranged fixture on production of the original Match Day Ticket. In all instances the Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.
In order to obtain a refund, the Match Day Ticket must be returned to the Club's ticket office at least 48 hours before the commencement of the Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Match Day Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the Ticket Office Manager.
Discounted Match Day Tickets are available for children aged 10 & under and young persons aged 16 -22, these tickets must be purchased at least one day in advance of the Match.
EXCLUSION OF LIABILITY
To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Stadium.
These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.