Hull City

Hull City Launch New Ticketing Website

11 July 2018
We’re pleased to introduce our new ticketing website for the 2018/19 season.

With a fresh design and improved functionality, the new site brings a number of benefits for supporters, including:

  • A streamlined, more user-friendly way of buying tickets online
  • Allowing Members to buy tickets for home cup games with the option of loading the game straight onto their Membership card ready to scan at the turnstiles on Matchday.
  • Mobile friendly design allows supporters to select a specific seat when buying using their mobile or tablet.

In order to use our new ticketing website, there are a few steps we need you to follow to activate your online ticketing account. We acknowledge that this may be a frustrating process, however we hope that this change will be beneficial to your overall experience with ticketing.

Please note, if you only bought match tickets during the 2017/18 season you will need to re-register to use the new ticketing website.

However, if you are a current Member then you can re-activate your account by following the steps below:

Current Members
Click through to our new ticketing website here
– Click on ‘Sign IN’* in the top right-hand corner of the page and then click on ‘Forgot Password’
– Enter the email address associated with your Membership along with your date of birth (DOB)**
– You will then receive a confirmation email

*- Please do not click ‘Register’ as this will create a duplicate account in your name.
**- If you didn’t supply a date of birth when joining the Membership scheme, please enter 01/01/1900 as your date of birth. Once you have logged on, email [email protected] with a request to amend your date of birth. Please note that it is important that we have your correct date of birth for games when ticket pricing is categorised by age.

Click through to our new ticketing website here
– Click on ‘Register’ in the top right-hand corner of the page and enter your details
– Once completed, you will have access to our new ticketing website
– After registering, you will receive a FREE Match Card through the post. From now on, when you buy home match tickets online, they will automatically load onto your card ready to scan at the turnstiles
– Please note that one Match Card is needed per supporter, therefore we advise all non-Members to register for a card

Thank you for taking the time to follow the relevant steps above. We hope our new ticketing website offers you an improved experience.

Please note we are still in conversations with the FSF with regards to how we move forward with our ticket model, thanks for bearing with us on this one.