Hull City Tigers

Ticket Office Administrators

14 August 2019

A new opportunity has arisen to join SMC’s Ticket Office on a casual basis. This role involves selling tickets for both Hull City and Hull FC fixtures at the KCOM Stadium, answering ticketing enquiries and completing administrative tasks for upcoming matches throughout the football and rugby seasons.

This is a customer facing role necessitating professionalism, patience and excellent communication skills to deal with high volumes of ticket sales.  We offer flexibility regarding shift patterns as the successful applicants will be required to cover ticket office opening hours, Monday to Saturday, and will include all home match days, occasionally falling on a Sunday.

Previous customer service experience is essential and a full week’s training will be provided to ensure new employees are confident and capable of carrying out their duties.

Responsibilities:

  • Sell Football and Rugby tickets face to face and via telephone.
  • Follow and be compliant with the company’s policies and procedures.
  • Enter and update customer information on the database.
  • Accurately process orders, take payments and see transactions through to the end.
  • Handle cash payments and ensure all purchases are accurate.
  • Manage any expressions of dissatisfaction or complaints professionally and appropriately by following the company’s internal complaints procedure.
  • Go the “extra mile” to meet ticketing demands and ensure customer satisfaction.
  • Complete refunds when required.
  • Complete internal training as and when required.
  • Comply with PCI, GDPR and Consumer Protection Regulations.
  • Work as part of a team and communicate effectively with other departments and external stakeholders.
  • Be compliant in using See when adding/amending customer information.
  • Be multi-skilled to cover periods of absence or telephone lines throughout busy periods.

Requirements: 

  • Proven experience in administration/sales/customer service role.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Capability to learn about products and services and describe/explain them to supporters.
  • Excellent communication and interpersonal skills.
  • Ability to deal with difficult situations in a calm manner.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

Closing date:  Friday 23rd August 2019 at 4.00pm

To apply for this role, please send your CV to [email protected].

Please note we reserve the right to close this advertisement once we have received a satisfactory number of applicants; if you have not been contacted within ten working days of the closing date then you should assume that unfortunately your application has not been shortlisted on this occasion.

SMC are committed to Safeguarding Children and Vulnerable Adults and colleagues are expected to contribute to the delivery of our safeguarding policy and procedures. Some posts may require the employee to undertake an enhanced disclosure check by The Disclosure and Barring Service.

SMC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender.

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